Privacy Policies

Effective Date: March 30, 2025

Welcome to Helia Health. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, www.heliahealth.us.

1. Information We Collect

We may collect the following types of information:

a. Personal Information:
Information you voluntarily provide, such as your name, email address, phone number, or any other personal details submitted through contact forms, subscriptions, or account sign-ups.

b. Non-Personal Information:
Technical and usage data collected automatically, such as IP address, browser type, device information, pages visited, and referring URLs.

c. Cookies and Tracking Technologies:
We may use cookies and similar technologies to enhance your experience and gather information about how you use the Site.

2. How We Use Your Information

We use the collected information to:

Provide and maintain our services
Respond to inquiries or customer service requests
Improve website performance and user experience
Send newsletters, updates, or promotional content (only if you’ve opted in)
Ensure security and prevent fraud
No mobile or messaging consent information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
By interacting with our main number, you are consenting to maintain communication by SMS text message from Helia Health, PLLC. Message frequency may vary. Message & data rates may apply. You can reply STOP to opt-out of further messaging. You can reply HELP for more information, or call us at (704) 727-7764.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

Service providers who help operate our website and services
Law enforcement or regulatory authorities when required by law
Third parties in the event of a merger, acquisition, or sale of assets

4. Your Choices

You can:

Opt out of receiving marketing emails by following the unsubscribe link
Disable cookies through your browser settings
Request access to, correction, or deletion of your personal data by contacting us

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any information.

7. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from

children.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.”

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@myheliahealth.com

Terms & Conditions

Terms and Conditions
Effective Date: 4/5/25
Helia Health — www.heliahealth.us

1. Acceptance of Terms

By using this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our site.

2. Website Purpose

This website is for informational and educational purposes only. It does not provide medical advice and is not a substitute for professional consultation, diagnosis, or treatment.

3. No Medical Advice

The content on this site is not intended as medical advice. Always seek the advice of a qualified healthcare provider for any medical condition or treatment. Do not ignore professional advice or delay seeking it because of something you read on this site.

If you are experiencing a medical emergency, call 911 or seek emergency medical care immediately.

4. Use of the Site

You agree to use the website:

Only for lawful purposes
Without engaging in any activity that could damage or disrupt the site or its content
Without attempting to gain unauthorized access to the website or systems

We reserve the right to suspend or terminate access to the site if we believe you’ve violated these terms.

5. Intellectual Property

All content on this site — including text, images, logos, videos, and branding — is the property of Helia Health and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any materials without written permission.

6. Third-Party Links

Our website may include links to other websites. These are provided for your convenience only. We are not responsible for the content or practices of any third-party sites.

7. Privacy

Your use of the site is also governed by our Privacy Policy, which describes how we collect and use your data.

8. Limitation of Liability

To the fullest extent permitted by law, Helia Health is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of this website.

We make no warranties regarding the accuracy, reliability, or availability of the site or its content.

9. Modifications

We may update these Terms and Conditions at any time. Updates will be posted on this page with a new effective date. Your continued use of the site means you accept the revised terms.

10. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law principles.

11. By opting in to receive SMS messages, you agree to the following: receive SMS messages from Helia Health, PLLC to provide updates and important information. Message frequency may vary, and message and data rates may apply. You can opt out anytime by replying STOP. For help or more information, reply HELP.

- **Opt-In** – Consent is obtained before sending messages. Subscribers will receive a confirmation message upon opting in:

"You have successfully been subscribed to messages from Helia Health, PLLC from this number. Message frequency may vary. Message and Data Rates may apply. Reply HELP for help. Reply STOP to unsubscribe."

- **Opt-Out** – Reply STOP at any time to unsubscribe. You will receive a confirmation message:

"You have now been opted-out and will receive no further messages from Helia Healthm, PLLC from this number. Reply START to resubscribe."

- **Help** – Reply HELP for assistance. You will receive:

"For additional information, please call Helia Health, PLLC at (704) 727-7764. To opt-out, reply STOP."

- **Privacy** – Your information is used only for the stated purposes. See our full Privacy Policy on our website.

12. Contact Us

Questions or concerns?

📧 Email: info@myheliahealth.com

SMS Privacy Policy

At Helia Health, we are committed to protecting your privacy. This SMS Text Messaging Privacy Policy explains how we collect, use, and protect information when you opt in to receive SMS (text) messages from us.

1. What Information We Collect

When you consent to receive SMS messages, we collect:

Your name and contact details (e.g., mobile phone number)
Communication preferences
Any responses or interactions you have via SMS

2. How We Use SMS Messaging

We use SMS text messaging to:

Confirm, schedule, or remind you of appointments
Notify you of office closures or important updates
Share follow-up scheduling information

We do not use SMS to share sensitive medical information or personal health details.

3. Message Frequency and Charges

Message frequency may vary based on your interaction with our office.
Standard message and data rates may apply as determined by your mobile carrier.

4. Opting Out

You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will no longer receive text messages unless you re-consent.

5. Data Protection

We take reasonable precautions to protect your information. However, SMS is not a fully secure or encrypted communication channel. We recommend avoiding the sharing of sensitive personal or medical details via text.

6. Sharing of Information

We do not sell, rent, or share your mobile number or SMS information with third parties for marketing purposes. Any third parties involved in our messaging services are contractually required to protect your information.

7. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website with an updated effective date.

8. Contact Us

If you have any questions about this policy or your privacy rights, please contact us at info@myheliahealth.com.