Frequently Asked Questions

I offer evaluation and management of symptoms and hormonal concerns related to perimenopause and menopause including premature and surgical menopause. New patient visits are one hour in length and follow up visits 30 minutes.

I am a Board Certified OB/GYN and Certified Menopause Practitioner by the Menopause Society. You can read more about this certification here: https://www.menopause.org/for-women/whats-an-ncmp

No. I have chosen to devote my career and practice to providing the most up to date and evidence based care for women experiencing the symptoms of the menopause transition. While I am no longer offering full gynecologic care, I will work alongside your primary gynecologist and/or PCP to ensure we are all on the same page with your treatment plan.

Yes! Prescribing hormone therapy when safe and indicated is a large part of my practice, including FDA-approved forms of bio-identical hormones.

Helia Health is out of network with all insurance providers for visit fees. This allows me to provide longer visits than a traditional reimbursement model in order to optimize a personalized plan for you. HSA/FSA payments can be used for the entirety of your visit. Alternatively I can provide you with a copy of your super-bill to submit to your insurance company should they reimburse for out of network care. All labs and prescriptions will be prescribed through insurance. My visit costs are determined based on information posted on https://www.fairhealthconsumer.org/. (https://www.fairhealthconsumer.org/.)

If I have seen you within the past 3 years at any location please schedule a follow up visit, I look forward to seeing you again!

Yes! For patients located in North Carolina at the time of your visit we can absolutely schedule you to be seen via video conference. If you are outside of North Carolina and in need of a menopause provider, I recommend finding a Certified Menopause Practioner here: https://portal.menopause.org/NAMS/NAMS/Directory/Menopause-Practitioner.aspx

Yes. If you are currently undergoing breast cancer treatments that induce early menopause or you have a history of breast cancer and are in natural menopause, we can work together to develop a plan to safely manage your symptoms.

Concierge care is a personalized healthcare model designed to provide patients with enhanced access, continuity, and support beyond the traditional visit-based approach. Rather than limiting care to scheduled appointments, concierge care focuses on an ongoing relationship between you and your healthcare team. Why We Offer Concierge Care This annual membership fee allows us to deliver a true concierge care experience and maintain the high level of service our patients expect. By limiting patient volume and prioritizing accessibility, we are able to spend more time on your care, respond more promptly, and provide thoughtful, individualized support. Key Benefits of Our Concierge Service • Direct access to your provider through the secure patient portal for health-related questions and care coordination • Prescription management and refills without unnecessary delays • Continuity of care, ensuring your concerns are addressed between visits—not just during appointments • Personalized, proactive support tailored to your health goals and needs • We’re excited to offer this concierge model to ensure our patients receive continuous, high-quality, and personalized care—supporting you every step of your health journey.

Appointment Cancellation Policy  To ensure availability for all patients and to acknowledge the significant clinical time spent reviewing records and preparing for each visit, Helia Health maintains the following cancellation policy:    Nurse Visits (New Patients)  Cancellations made less than 72 hours prior to a scheduled nurse visit will incur a $100 cancellation fee.    New Patient Consultations  • If a patient cancels after the nurse appointment but more than 72 hours prior to a scheduled consultation, the patient will be responsible for 50% of the consultation fee.  • -Cancellations made less than 72 hours prior to a scheduled 60-minute consultation will result in the patient being responsible for the full consultation fee.    Follow-Up Appointments  Cancellations made less than 72 hours prior to a scheduled follow-up appointment will incur a $100 cancellation fee.    General Policy Notes  • Cancellations or rescheduling requests must be made at least 72 hours in advance to avoid charges.  • Missed appointments (“no-shows”) will be treated as late cancellations.  • Fees will be charged to the payment method on file.  • This policy applies to new and follow-up appointments, unless otherwise noted.    Exceptions  Helia Health reserves the right to waive cancellation fees at its discretion in the event of emergencies or extenuating circumstances.